We understand that sometimes bookings need to change.
Standard Cancellation Policy
For a full refund, cancel at least 7 days before the experience is scheduled to start or within 24 hours of purchase.
You can reschedule the date or time of your experience (or add guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start.
If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.
Cancellations Due to Weather
If weather creates a safety concern, either before or during the experience, we may cancel the experience/tour. If this happens, you will be fully refunded.
Booking Providers Terms
Every booking provider offers different cancellation terms depending on their platform i.e. Redbubble and ClassBento. Please refer to your provider in the first instance.
Our minimum tour running size is two (2) guests on our public tours. We currently take a maximum of sixteen (16) guests on our public tours.
Please contact us for any queries about larger groups and/or private tours.
Please wear clothes that are warm and dry if rain is forecasted.
In extreme weather conditions, we may need to cancel the tour when safety is a concern. If this occurs, we'll notify you by text and email. Please see our cancellation policy in these circumstances.
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