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FAQ

Frequently Asked Questions

We've answered the most popular questions about our tours.

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If you can't find the answer to your here, we'll be happy to help you out by email. Drop us a line at hello@sheshapeshistory.com.au and we'll get back to you as soon as possible.
ACCESSIBILITY
All our tours are wheelchair and pram accessible. We can also adapt our tours to your group should you have any specific accessibility requirements. When booking, just leave us a note with details of your requirements, so we can provide the best possible experience.

We want everyone to get the most out of their experience, so don't hesitate to drop us a line at hello@sheshapeshistory.com.au if there's anything we can do to make your time with us as enjoyable and comfortable as possible :-).
AGE
We absolutely love seeing children on our tours and offer discounted rates for children.
BOOKING PROCESS

Our tours are currently available online on our website via our tours page or by clicking HERE. We operate our public tours on Saturdays and Sundays and by request.

SUGGESTING STORIES FOR THE TOUR
If you would like to suggest a woman or gender diverse person we should feature, shoot us an email at hello@sheshapeshistory.com.au.
CANCELLATION POLICY

We understand that sometimes bookings need to change.


Standard Cancellation Policy

For a full refund, cancel at least 7 days before the experience is scheduled to start or within 24 hours of purchase.


Rescheduling

You can reschedule the date or time of your experience (or add guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start.


If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.


Cancellations Due to Weather

If weather creates a safety concern, either before or during the experience, we may cancel the experience/tour. If this happens, you will be fully refunded.


Booking Providers Terms

Every booking provider offers different cancellation terms depending on their platform i.e. Redbubble and ClassBento. Please refer to your provider in the first instance.

GROUP SIZE

Our minimum tour running size is two (2) guests on our public tours. We currently take a maximum of sixteen (16) guests on our public tours.


Please contact us for any queries about larger groups and/or private tours.

WEATHER
Our tours (like the show) must go on! We run tours rain or shine. Bring your umbrella, grab your poncho and get ready to have fun. We’ve never let a little rain stop us. And if you don't have an umbrella – don't worry, we always carry a few spares.

Please wear clothes that are warm and dry if rain is forecasted.


In extreme weather conditions, we may need to cancel the tour when safety is a concern. If this occurs, we'll notify you by text and email. Please see our cancellation policy in these circumstances.

GIFT CARDS
We've made gift giving easy by creating the perfect gift for any occasion πŸŽπŸ•ΊπŸ½. Whether you need a gift for mum, dad, a friend, your child's teacher or your entire team at work – this is the perfect solution! Purchase a gift card HERE.
COVID-19

We are committed to providing you with a safe and fulfilling experience while also operating within current ACT laws and hygiene standards. Check out our COVID-19 plan HERE

PRESS & MEDIA
Please contact Sita & Ripley for a media kit by emailing hello@sheshapeshistory.com.au.
SOCIAL MEDIA & INFLUENCERS

We absolutely love seeing posts sharing our tours!! If you want us to see your posts please tag us and use the hashtags #sheshapeshistory and #itshertime. We are on Facebook, Instagram, Linkedin, Tiktok and Pinterest.


If you have an idea for a collaboration, our inboxes are always open – shoot us an email at hello@sheshapeshistory.com.au.

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